Refund Policy
My Korean Beauty ships your orders with care, 5 days a week from Monday to Friday.
⏱ Preparation 3-15 business days
🚚 Delivery 2-3 days (Zone 1)
🎁 Free from €60 (Zone 1)
Zone 1 — Standard delivery · Free from €60
| Country | Delivery | Free from |
|---|---|---|
| 🇧🇪 Belgium Zone 1 | €5.95 | €60 |
| 🇫🇷 France Zone 1 | €5.95 | €60 |
| 🇳🇱 Netherlands Zone 1 | €5.95 | €60 |
| 🇱🇺 Luxembourg Zone 1 | €5.95 | €60 |
| 🇩🇪 Germany Zone 1 | €5.95 | €60 |
| 🇦🇹 Austria Zone 1 | €5.95 | €60 |
| 🇩🇰 Denmark Zone 1 | €5.95 | €60 |
Zone 2 — Remote Europe · Free from €89
| Country | Delivery | Free from |
|---|---|---|
| 🇪🇸 Spain Zone 2 | €9.95 | €89 |
| 🇮🇹 Italy Zone 2 | €9.95 | €89 |
| 🇵🇹 Portugal Zone 2 | €9.95 | €89 |
| 🇸🇪 Sweden Zone 2 | €9.95 | €89 |
| 🇮🇪 Ireland Zone 2 | €9.95 | €89 |
| 🇵🇱 Poland Zone 2 | €9.95 | €89 |
| 🇨🇿 Czech Rep. Zone 2 | €9.95 | €89 |
| 🇷🇴 Romania Zone 2 | €9.95 | €89 |
| 🇭🇺 Hungary Zone 2 | €9.95 | €89 |
| 🇬🇷 Greece Zone 2 | €9.95 | €89 |
| 🇧🇬 Bulgaria Zone 2 | €9.95 | €89 |
| 🇭🇷 Croatia Zone 2 | €9.95 | €89 |
| 🇸🇰 Slovakia Zone 2 | €9.95 | €89 |
| 🇫🇮 Finland Zone 2 | €9.95 | €89 |
| 🇱🇹 Lithuania Zone 2 | €9.95 | €89 |
| 🇱🇻 Latvia Zone 2 | €9.95 | €89 |
| 🇪🇪 Estonia Zone 2 | €9.95 | €89 |
| 🇨🇾 Cyprus Zone 2 | €9.95 | €89 |
| 🇲🇹 Malta Zone 2 | €9.95 | €89 |
United Kingdom · Free from €65
| Country | Delivery | Free from |
|---|---|---|
| 🇬🇧 United Kingdom UK | €18.50 | €65 |
Morocco — Two options · Free from €95
| Option | Delivery | Free from |
|---|---|---|
| 🇲🇦 Morocco — Standard Morocco | €15.99 | €95 |
| 🇲🇦 Morocco — Express Morocco | €22.00 | €95 |
United States, Canada, Australia · Free from €89
| Country | Delivery | Free from |
|---|---|---|
| 🇺🇸 United States Intl. | €24.95 | €89 |
| 🇨🇦 Canada Intl. | €24.95 | €89 |
| 🇦🇺 Australia Intl. | €24.95 | €89 |
Our partner carriers
🚚 GLS
🚚 DPD
🚚 bpost
🚚 UPS
🚚 DHL
The carrier is selected automatically based on your delivery country and availability at the time of shipment.
Preparation time
Your orders are generally prepared within 3 to 5 business days. For products being restocked, preparation can exceptionally take up to 15 business days.
Shipping time
Zone 1 (BE, FR, NL, LU, DE, AT, DK)2 to 3 business days
Zone 2 (rest of Europe)4 to 10 business days
United Kingdom6 to 9 business days
Morocco — Express7 to 16 business days
Morocco — Standard20 to 25 business days
United States, Canada, Australia8 to 25 business days
Order tracking
Confirmation emailImmediately after ordering
Email with tracking numberOnce the package is shipped
Real-time trackingVia the link received by email
Accepted payment methods
💳 Visa
💳 Mastercard
💳 PayPal
📱 Apple Pay
📱 Google Pay
🛍 Shop Pay
💳 iDEAL
💳 Maestro
💳 Bancontact
All payments are secure and encrypted. Your banking data is never stored on our site.
Right of withdrawal
Return window14 days after receipt
Return feesFree (label provided after request validation)
Refund timeframe30 days after receiving the return
How to request a return?
1. Submit your request by email or from your customer account within 14 days of receipt. 2. Our team will review and approve your request. 3. A free return label will be sent to you. 4. You send the package back to us. 5. The refund is processed within 30 days if the product received matches what was indicated during the request — it may be refused otherwise.
Conditions
Product unopened, unused✓ Accepted
Original packaging intact✓ Required
Product opened or used (not defective)✗ Not accepted
Exchange for another product✗ Not offered
Defective or damaged product
If you receive a defective or damaged product, contact us within 14 days with photos. We will send you a free return label and offer you a replacement or a full refund.
Contact us
Returns emailcontact@mykoreanbeauty.eu
Shipping
Contact us immediately at contact@mykoreanbeauty.eu. If your order has not yet been prepared, we can cancel or modify it. Once shipped, we can no longer intervene.
Send us an email as soon as possible with your order number and the correct address. We will do our best to correct it before shipping.
You will receive an email with a tracking number once your package has shipped. Use this number directly on the carrier's website (GLS, DPD, bpost, UPS, or DHL depending on your country).
Take photos of the package and products upon receipt and contact us at contact@mykoreanbeauty.eu within 48 hours. We will find a solution quickly.
If your tracking has not updated for more than 7 business days, please contact us. We will open an investigation with the carrier and offer you a replacement or a refund depending on the result.
Our orders are shipped from Belgium (European Union). Therefore, there are no customs duties for deliveries within the EU. For orders to the United Kingdom, United States, Canada, Australia, or Morocco (non-EU), customs duties and/or local VAT may apply upon receipt, depending on the destination country's legislation.